International Support Bulletin – April 2018

Internet radio service stability

As you may be aware, we have been experiencing service problems with the TuneIn radio service on streamers and Lyric models running older firmware versions. After extensive investigation, we have concluded that the issue unfortunately cannot be resolved with TuneIn.

As such, we would advise that customers experiencing this issue should update their firmware to the latest specification. We now use a very reliable service provided by a different partner, Airable, which works very well and offers additional functionality over the old service. Once the firmware is updated, this new service will go live automatically. Unfortunately, streaming customers still using the n-remote will need to move over to the Cadence app, as the n-remote cannot be used with the current firmware versions.

You can find a more detailed announcement from our Managing Director, Simon Freethy, on our web forum here.

Munich High End 2018

We are gearing up for one of the most prestigious and exciting exhibitions of the year, High End 2018 in Munich. The show is open Thursday 10th – Sunday 13th May, 10:00 – 17:00. This year we will be showcasing our award-winning product range at the MOC Trade Center in Hall 1, area B14/C11.

Come and visit us at our exhibition space to talk in-depth to one of our experts. We look forward to seeing you there if you can make it.

Kind regards,

Chris Clifton

Training and Support Manager